In-App Messaging With Firebase

Scheduling

You can send in-app messages at different times including:

• Immediately.
• At a defined date and time in the future.
• When an event is triggered.

For this tutorial, you’ll send an in-app message when a user purchases a new booking. On the Firebase Dashboard, click Next to proceed to the SchedulingEvent + to add a new event and insert on_booking as the event trigger.

Conversion Events

Conversion events help you measure the effectiveness of a messaging campaign.

Developers use attribution analytics to measure the effectiveness of their advertising and growth campaigns. This tutorial will not cover that aspect of in-app messaging campaigns, but you may read about conversion events here.

Running Your Campaign

Build and run the app. This time, select airports under the From/To label and pick a favorite activity. The in-app message should arrive immediately now, because you added the on_booking event.

Note: Firebase by default restricts you to sending a message to your users once a day. This is to restrict you spamming your users with messages.

If your message isn’t being received by your device, this could be the reason why. In this case, delete the app, build it again and try the steps again.

Using Analytics for Personalized In-App Messages

Let’s imagine that you’ve built up a catalog of experiences over time and you’d like to use it to personalize your suggestions. For example, you may want to suggest tea tasting events only to users who ticked the drink tea checkbox. In order to personalize the in-app message, you need to have some idea of what a user likes and dislikes.

Behavioral analytics is a method of collecting raw event data of an application to gain new insights into user preferences. You can apply behavioural analytics to a mobile application with the Firebase Event API. For example, the application could log a new event every time a user books a flight.

From the Firebase dashboard, you then have the option to create different user audiences based on the collected events. For example, you could create an audience for each Activity (Art, Board games, Cheese, Flying cards, Drinking tea) and send different in-app messages to each audience.

During development with Firebase, you can enable the DebugView in order to view logged events immediately on the dashboard. However, it is important to note that for any business analysis operations, it can take up to one day for logged events to be available on the Firebase dashboard. You can read more about this time delay on the Firebase blog.

Where to Go From Here?

Congratulations on completing this tutorial!

You’ve learned how to configure Firebase In-App Messaging in your app and how to target campaigns to different user audiences.

You also touched on the importance of using behavioral analytics to segment your customer base. Behavioral analytics can help you to personalize the user experience in your app.

There is much more to Firebase In-App Messaging, such as:

• The possibility to include deep links in messages.
• The ability to modify the message UI.

Of course, feel free to leave comments and suggestions in the forum below! Especially about what you enjoyed and how we can improve the tutorial in the future. :]